1. How do I place an order online?
   You can either search by cartridge or by printer model. Once you have found the cartridge you need you can easily follow the steps to purchasing your new ink cartridge.
   
2. Can I order by mail or fax?
   Yes, we accept orders by email, mail and fax. Our Contact Page has the email, phone and fax numbers.
   
3. What if I cannot find the item on the website's list?
   You can call or email us and we will research it and get back to you very quickly.
   
4. Can I ship using my UPS or FedEx account? Yes, just contact us with the shipping instructions.
5. Will you ship to international locations?
   We are sorry but at this time we do not ship anywhere other than to the US and its territories.
   
6. Which credit cards do you accept?
   We accept Visa, MasterCard, American Express and Discover Card.
   
7. If I buy a roll or a cartridge from you will it void the warranty on my printer?
   Compatible replacement cartridges and supplies do not void the Printer Warranty, which is proven by the following US Congress Legislation:

   MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

   Magnuson-Moss Warranty Improvement Act United States Code Annotated: Title 15 Commerce and Trade, Chapter 50 - Consumer Product Warranties, 15 Section 2302:
   
   No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:
   
   1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
   
   2) The Commission finds that such a waiver is in the public interest.
   
   This means that printer manufacturers cannot void the warranty on your printer because you use supplies and products manufactured by a third party manufacturer. We cannot replace a printer, or have it fixed, should any problems occur from using a remanufactured or compatible cartridge. We guarantee our products from any faults and we have not had a single case of a printer being ruined by a cartridge sold by us.

Returns

1. How can I return an item?
   Please review our Return Policy .
   
2. How can I exchange an item?
   For speed and simplicity, please place a new order for the items you would like and return the items you would like refunded. Please request an RMA# (Return Merchandise Authorization Number) and once we receive the returned item, your refund will be processed. To receive a replacement, simply place a new order for the item you desire.

Refund

1. What is the procedure for a refund?
   Refunds are issued based on the form of payment made. A check will be issued if paid by money order or check. If paid by credit card, a credit will be issued to the credit card provided on record for that specific order.

Products

1. What does OEM stand for?
   OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM name brand products utilize the same printer specific ink as the OEM name brands.
   
2. What are compatible cartridges?
   Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an economical alternative to expensive brand-name cartridges and supplies. The use of compatible or generic replacement cartridges does not void the printer's warranty.
   
3. What does professionally remanufactured mean?
   Professionally remanufactured cartridges have been recycled to meet or exceed the Original Equipment Manufacturer's specifications. The recycling and remanufacturing process involves inspecting, disassembling, cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process is complete, the cartridge is then tested, sealed, and ready to be sold.
   

4. Who remanufactures the product we offer?
   We at Adorable Supply Corp. have searched for the top manufacturers of the highest quality remanufactured parts and products. The remanufactured products that we offer are from the largest and most trusted companies in existence and the plant has an ISO 2001 Certification. They are one of the world’s leading manufacturers of computer printers and printer imaging supplies as well as consumer electronics and many other industrial products. They apply their expertise to inkjet remanufacturing in ways that only the best and most sophisticated companies can claim. Their inks are formulated and tested to meet or exceed the original printer manufacturers’ specifications.
   

5. Do you guarantee all your cartridges and other products?
   Yes, we offer a 100% satisfaction guarantee.

Miscellaneous

1. How can I join your affiliate program?
   You can join our affiliate program and begin to make a substantial commission on all sales. For more information, Click Here.

Contact

1. How can I contact you?
   Our Customer Service Specialists are always available to answer your questions.
   For more information, phone and fax numbers, Click Here .
   
2. Can someone contact me?
   If you would like to be reached by one of our representatives please email us at: adorablesupply@optonline.net